frequently asked questions

All the answers for your most commonly asked questions and what to expect when you attend Mint Wellbeing.
Remedial Massage
Personal Training & Studio Sessions

General FAQs:

Where can I park?

There is FREE parking available onsite, just metres from our reception! Simply enter via the driveway beside us. There's usually spaces available (including ACROD) in the 'Visitor' parking, however should this ever be unavailable Mint has staff parking bays (clearly marked for 'Mint Wellbeing') where you are also permitted to park for the duration of your appointment. These are all super close to our reception entrance, so if you're injured, don't worry, it's just a few metres to get inside!



This is the first time I've been to Mint Wellbeing - is there paperwork to complete?
In order to help you best, we need some background medical information before your first appointment.
  • Physiotherapy & Remedial Massage: if possible, please print & complete this form
  • Personal Training & Studio Sessions: if possible, please print & complete this form
If you do not have access to a printer, don't worry, we have paper copies at our clinic. Just make sure you arrive 10 mins early to complete the paperwork, so you can start your appointment on time.


How much does everything cost?

At Mint, we believe in ultimate transparency and we know our exceptional services are good value. There's no surprises, no lock-in contracts, no hidden fees -  all our prices are listed online. You'll also find the item code, so you can contact your private health provider (if you have private health cover) and find out your rebate. Unfortunately we are unable to all your rebate until you attend (and we swipe your card). Everyone's cover is different and only your insurance company can give you this info in advance. See our price list (with item codes) here.


Do you treat men as well as women?
ABSOLUTELY! Our Physiotherapists and Remedial Massage Therapists are experienced in treating all members of the community. We do have a small private fitness studio which is women only (for our Personal Training sessions and Clinical Pilates), however the rest of clinic is for the whole family!

Physiotherapy FAQs:

I've never been to a Physio before - what should I bring?
Please bring any relevant information which may help our Physio diagnose your condition. This may include:
  • previous imaging e.g. X-rays, MRI, CT Scans
  • list of current medications
  • Private Health fund card (if you have Physio 'extras' cover). HICAPS available - we can make your claim 'on the spot' for you.
  • your Medicare card (if your doctor has referred you under Medicare's Enhanced Primary Care - Chronic Disease Management system)
  • referral - please note a referral is not necessary to see a Physiotherapist, unless you are claiming Worker's Compensation / Department of Veteran's Affairs / Motor Vehicle Accident / Medicare's Enhanced Primary Care for Chronic Disease Management
  • if possible, please print & complete this medical history form prior to your first appointment.
Can a physiotherapist provide a 'sick note' for my employer?
Your Physiotherapist will complete a comprehensive assessment of your condition and provide guidance for your workplace about your current abilities. This may be guidelines e.g. lifting restrictions or take the form of 'Unfit for Work' certification.
Please note Medical Certificates cannot be written retrospectively. You must attend our clinic on the day in order for the Physiotherapist to assess you and provide the appropriate guidance.
If you have been injured at work and wish to claim under Worker's Compensation you must visit your GP for a Medical Certificate.
Do I need a referral?
No. **Except in specific compensation circumstances - see below**
Physiotherapists are 'Primary Care Practitioners' which means they have the expertise to be the first 'assessor' of your condition. However, if your doctor has already recommended Physiotherapy, please bring along their referral and any additional medical information.

Do Mint Physiotherapists treat compensable patients?
Yes! Please note, in these circumstances, a referral from your GP is required and accepted for:
  • Motor Vehicle Accident Claims - invoiced directly to insurance company, with claim number
  • Worker's Compensation Claims - invoiced directly to insurance company, with claim number
  • Dept of Veteran's Affairs - invoiced directly to DVA, with card number
  • Medicare's Enhanced Primary Care for Chronic Disease Management - patients pay for their appointment in full on the day of treatment. We can claim electronically 'on-the-spot' for you and return your rebate (currently $52.95) to your cheque/saving card. Alternatively you may take your receipt and claim directly with Medicare.
What should I expect at my first Physiotherapy appointment?
  • Let's chat: Firstly, be prepared to tell us your story! We want to know what has brought you to Physiotherapy, how did it happen and what would you like to get out of your Physio sessions?
  • Expectations & aims: We'll ask a bit about you too - what you do on a daily basis (e.g. work, family duties, exercise etc) may all impact on your recovery. We can give you advice about how best to undertake these roles to maximise your function. Also, some people are after a 'quick fix', others want to get to the bottom of their problem and allow us to identify the contributing factors, so you can be fixed for the long-term. Let us know, so we can best help you.
  • Assessment & Diagnosis: Your physio will undertake a comprehensive assessment of your condition and formulate a working diagnosis ('what is wrong with you'). Physiotherapists are 'Primary Care Practitioners'. This means they have extensive university training to determine whether your condition is appropriate for physiotherapy or whether it maybe something else. In these rare instances where our Physiotherapist determines your condition requires further medical evaluation, we will refer you to your GP with our recommendation.
  • Referral: if required, our physio can organise referral for any imaging (direct referral for X-rays & some ultrasounds), or provide a letter for your GP requesting appropriate imaging e.g. MRI or CT scan. Alternatively, if you require an expert opinion, our physio's can refer you directly to a Sports Medicine Physician or suggest an appropriate specialist for your GP to refer you to.
  • Treatment: After working out what is wrong with you, your physio will utilise their expert skills to perform any indicated treatment - this may include joint mobilisations (sometimes manipulations), soft tissue treatment, nerve glides, education & advice and exercises.
  • Home program: yes, you'll be required to do some homework! Your home program is initially to reduce your pain (and doing it will enhance the treatment effects); it can also be progressed to reduce the likelihood of your problem re-occuring. This may include stretches, postural re-education, specific strengthening, functional exercises etc
  • Treatment plan: We'll also indicate the prognosis of your condition (how long until you're better) and what further treatment or management you'll require to get back to your best.
  • Any questions?: We'll be sure to give you an opportunity to ask any questions you may have. Remember this is your body, your life and we understand that some conditions can be frightening or confusing - there are definitely no silly questions here! We want to make sure you leave our clinic knowing what's best for your recovery.
I'm seeing a Pelvic Floor Physio for the first time - what should I expect?
Physiotherapists who assess and treat pelvic floor & continence issues have undergone extensive additional university based training to ensure their expertise is of the highest standard. At Mint we have the most up-to-date assessment & treatment techniques available. Your Physio will ask many questions about bladder, bowel, nutrition and lifestyle habits to help determine what is contributing to your problem. The physical assessment may include an evaluation of your posture, breathing patterns and of course your pelvic floor:
  • Real Time Ultrasound: an abdominal ultrasound, where we place a probe on your stomach (the same way doctors look at unborn babies or abdominal organs). This non-invasive, pain-free assessment is the usual starting point for assessment in your first women's health consult. We just require a comfortably full bladder - drink a couple of glasses of water in the hour before coming to your appointment (and don't go to the bathroom as soon as you arrive!).
  • Internal examination: the 'gold standard' pelvic floor assessment. Our experienced Physiotherapist can gain extensive information regarding your condition, and the function of your pelvic floor, by palpating the internal structures of your pelvis. This is of course only with your consent - if you are not comfortable with this option, we can still gain information from the Real-Time Ultrasound and commence treatment. Your Physio will explain exactly what is likely to be the most beneficial assessment & treatment for your specific presentation and give you lots of opportunity to ask questions.

Remedial Massage FAQs:

What should I expect from Remedial Massage?
  • What sort of massage? Our highly trained Remedial Massage Therapists will be able to guide you towards the appropriate treatment, taking into consideration any preferences you may have. Eg you might prefer deep tissue or swedish massage. However, if you've no idea than that's absolutely fine too! Our therapists know exactly what treatment is required to meet your needs. 'Remedial Massage' is an all encompassing term which covers a myriad of different treatment techniques including deep tissue, trigger point, myofascial release, swedish relaxation and many others.
  • First session: is likely to be aimed at your problem area, reducing pain and tension. Any subsequent treatments could be utilised to also treat any contributing muscle issues e.g. perhaps you have tight pecs which pull your shoulders forward placing extra pressure on your neck - in this instance, we could release your pecs to reduce the pressure on your neck. However, at your first session we'll be focussing on reducing your pain and providing immediate improvements.
  • What to wear? You will be required to disrobe to expose the area to be treated. At Mint your treatment is a fully enclosed private room. Our professional therapists will ensure you always remain covered, draped by towels, to keep you comfortable.
  • Room temp: should be comfortable! Let the therapist know if you are too warm or too cool - we have blankets, as well as excellent air conditioning and in the winter we even have a heated under blanket!
  • Will it hurt? You remain in control of the pressure - let the therapist know if you would like the treatment to be more/less firm. Our therapists use their extensive skills to access your muscle depth through slow movements which are the most comfortable and most effective at creating tissue change. They adapt their pressure based on the response of your muscles. But everyone has different tolerances - you can let them know what works for you!
  • Will massage help me? If your condition is not appropriate for remedial massage, or our highly skilled therapists recognise symptoms which require further investigation, they can refer you to one of our Physiotherapists for further evaluation.

Personal Training & Studio Sessions FAQs:

Why do you only train women?
Training men & women is very different! Health & fitness goals may be quite opposite and the methods used vary between the sexes. We specialise in training women, meeting their goals with equipment specifically designed for the female body. We also have specific training in many conditions which specifically affect women (e.g. pregnancy & postnatal exercise, pelvic floor rehab etc), and it's super important that clients receive correct advice at these times.

Is it safe for me to train at Mint?
All our clients are invited for a FREE 15min Health Assessment prior to attending Mint for exercise. This comprehensive evaluation includes the internationally accepted gold standard for assessing 'risk' - the Adult Pre-Exercise Health Screen.

This clinically validated assessment highlights any areas of concerns and provides a guideline for the most appropriate exercise intensity. We can even check your heart rate and oxygen levels during the class, to make sure you're exercising at the appropriate intensity for you!

If you happen to have a FitBit which monitors your heart rate, you can even sync it to our app, so you have a record of just how hard you've been working.

Please note: the Mint Health Assessment does not take the place of your regular GP check-up. If you have any concerns about your health, you should consult your doctor prior to commencing any new program.

I'm pregnant - can I join your Studio Sessions or Personal Training?
Firstly CONGRATULATIONS! And yes, we absolutely welcome pregnant women to our sessions.
Our Personal Trainers are highly trained and are additionally guided by our expert Physiotherapists. We follow the most up-to-date guidelines regarding safe exercise during pregnancy. As our sessions are exclusively limited to a maximum of 4 women, our trainers can easily modify exercises to specifically suit your stage of pregnancy. Additionally, if you're receiving treatment from one of our Physio's, they'll provide additional guidance for your exercise regime, so you can stay fit throughout any periods of rehab.

PLEASE NOTE: we require a short note from your GP, midwife or Obstetrician stating that your pregnancy is safe to attend exercise sessions.

I'm not very fit, or haven't exercised for a while.. will I cope with the studios sessions??
Absolutely! Our expert trainers are able to adapt the session to your abilities and ensure you are challenged at your own individual level. Each Studio session has a maximum of just 4 women, meaning you'll get the attention you deserve! If you feel you might need more individualised attention, we also have 1:1 options for Personal Training.

Which Studio Sessions should I do? CardioBlast | ToneUp | TRX | BoxFit | Yoga?
Healthy living guidelines suggest women need to complete:
  • strength training - twice weekly [ToneUp or TRX]
  • cardiovascular exercise - 150 mins (mod intensity) or 75 mins (mod-high intensity) [CardioBlast or BoxFit are mod-high intensity]
  • stretching - 5 mins daily or one longer session / wk [Yoga]
So the answer is: it depends what else you do in your week! An ideal week might include:
  • OPTION: one ToneUp, one TRX, one CardioBlast (or BoxFit), 2 x 30 mins walk / ride /swim, 3-5mins daily stretches
  • OPTION: one CradioBlast, one BoxFit, one Yoga and a home strength program x 2 weekly (squats, lunges, push-ups etc)
We can recommend your ideal weekly exercise at your FREE 15 min Pre-Exercise Health Screen.

If your question hasn't been answered, please feel free to contact us directly: